Account & Data Deletion

Request deletion without installing Vybez

Email help@vybez.uk with the subject “Delete my Vybez account”. Write: “Please permanently delete my Vybez account and erase my personal data, except information you are legally required or otherwise lawfully entitled to retain. My username is … and my account email is … . Please confirm receipt, the expected completion date and any retained categories, reason and retention period.”

Send from your account email where possible. If you cannot access it, explain this; we will use proportionate identity verification through a suitable channel. Do not send a password, one-time code, full payment details or identity document in your first email. No particular wording is required for a valid erasure request.

This is a manually handled email request, not an automatic deletion button. You must actually send the email. Opening the link, uninstalling the app or logging out does not delete your account.

Using account controls

Where available in your version, open Profile, then Settings and Delete account, read the confirmation and submit the request. If that control is unavailable or does not work, use the email route above. Do not delete your Apple Account to delete Vybez.

The account flow may show a scheduled deletion date and a cancellation option. A scheduled request is not confirmation that deletion has finished. For a statutory erasure request or if you need deletion sooner, use the email route above. Any recovery period must not automatically delay a valid erasure request beyond the applicable legal deadline.

What the request covers

Permanent deletion should remove the account and associated personal information that no longer has a lawful retention purpose, including profile information, personal content and linked service records as applicable. We will explain any data that cannot be erased, why it is needed, who can access it and when it will be deleted or reviewed.

Limited order, tax, fraud-prevention, safety or legal-claim records may need to be retained where justified. An unresolved transaction does not justify keeping unrelated personal data indefinitely. Backups must be placed beyond ordinary use and removed under the documented backup cycle. Other recipients and relevant processors must be addressed where required. Public blockchain entries cannot be erased by Vybez, but linked off-chain records remain subject to privacy law. Copies independently held by other users may remain outside our control.

Timing, confirmation and complaints

We respond to data-rights requests without undue delay and normally within one month. Where the law permits additional time because of complexity or the number of requests, we explain the reason and extended deadline within the initial period. Any reasonable identity-verification requirement and its effect on timing will be explained.

We confirm the action taken and explain any lawful refusal or retained data and your complaint options. If you disagree, contact help@vybez.uk. You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or use applicable court remedies. Deletion must not be described as completed merely because a request was recorded.

Subscriptions, purchases and earnings

Account deletion does not automatically cancel subscriptions billed by Apple. Review subscriptions in your Apple Account settings separately. Apple refunds can be requested at reportaproblem.apple.com. Tell support about unresolved orders, refunds or creator earnings so they can be reconciled; requesting erasure does not surrender valid financial rights. Ask for an available data copy before irreversible deletion if you need one.