Community Guidelines & Acceptable Use

Our standard

Vybez has zero tolerance for objectionable content and abusive users. These rules apply equally to public content, private messages, live audio or video, pods, usernames, avatars, listings and links. Purchasing gifts or earning revenue never exempts an account from moderation. Context matters, but a joke, fictional label or private group is not permission to harm people.

Prohibited content and conduct

Do not post, share, request, sell or promote:

• Child sexual abuse material, grooming, sexualisation of minors, exploitation, trafficking or any attempt to obtain sexual contact or imagery from a child.
• Pornography, explicit sexual content, non-consensual intimate imagery, sexual deepfakes, sexual coercion or unsolicited sexual messages.
• Terrorist material, recruitment, credible threats, incitement to violence, glorification of violent extremism or graphic material intended to shock or encourage harm.
• Hate or dehumanising abuse based on protected characteristics; targeted harassment, bullying, stalking, doxxing, blackmail or repeated unwanted contact.
• Encouragement or instruction in suicide, self-harm, eating disorders or dangerous challenges. Supportive discussion must avoid methods and harmful imagery.
• Fraud, phishing, impersonation, deceptive investment claims, counterfeit items, stolen goods, malicious software, fake reviews, spam or coordinated manipulation.
• Copyright or other rights infringement, private information shared without authority, deceptive synthetic media or unlawful discrimination.
• Illegal or unsafe goods; weapons, ammunition, drugs, tobacco, nicotine and vaping products, alcohol, sexual services, gambling products or age-restricted items on the marketplace. This is a platform restriction even where a particular sale could otherwise be lawful.
• Ban evasion, retaliating against reporters, knowingly false reports or attempts to bypass age, payment or safety restrictions.

Protect younger users and respect privacy

The service minimum age is 17, so some users are children. Do not pressure a younger person for private contact, gifts, money, personal information or a meeting. Report suspected underage access or exploitation. No purchase gives anyone a right to attention, intimacy or personal contact.

Do not film or stream private spaces or identifiable people without the necessary permission. Do not reveal another person’s location, home, workplace or contact information. Never use the friend map for surveillance. Stop unwanted contact when asked and do not use another account to evade a block.

Report and block

Use Report on the relevant content or account and select the closest reason. Use Block on the person’s profile or conversation controls to limit further interaction. If a control is unavailable, or you cannot sign in, email help@vybez.uk with the subject “Safety report”.

Include a content link or ID, username, date/time, where it occurred, a concise explanation and whether anyone faces an immediate risk. Provide only evidence you can lawfully share. Do not download, forward or email child sexual abuse imagery: identify its location instead. Reports can be made by affected people, parents, guardians and other concerned persons without creating an account.

If someone is in immediate danger, contact emergency services (999 or 112 in the UK). Vybez is not an emergency-response service.

24-hour enforcement commitment

We commit to reviewing reports within 24 hours of receipt. Content found to violate these rules will be removed and users confirmed to be abusive will be ejected within that period. Credible immediate threats and child-safety concerns are escalated urgently, without waiting 24 hours. We may restrict visibility or access during investigation.

A trained reviewer considers the evidence, context, seriousness, potential harm and relevant history. Measures include content removal, feature restrictions, suspension and permanent termination. Serious abuse can justify immediate permanent action. We retain only necessary evidence and make reports to competent authorities where required. We do not guarantee that every contested factual issue or appeal will be fully resolved within 24 hours.

Decisions, complaints and appeals

We explain a moderation decision and its main reason to affected users where lawful and safe. We protect reporter confidentiality, subject to necessary legal disclosure. To challenge removal, a restriction, a permanent ban, failure to act or our handling of a safety duty, email help@vybez.uk with “Safety appeal”, the decision/report reference and supporting reasons.

Submit within six months of the decision where possible; later complaints and legal rights are not automatically rejected. A person not responsible for the original decision should review the appeal where practicable. We acknowledge receipt and explain the result or expected next step. A successful appeal leads to appropriate restoration unless another lawful restriction applies. Never retaliate against a complainant. Court and regulatory remedies remain available.