Terms of Service

1. Who we are and this agreement

TRUESOURCECO LTD. trading as Vybez (registered in England and Wales, company number 16961543) operates Vybez. Our registered office is 1 Mount Pleasant, Blackburn, England, BB1 5DQ. Contact help@vybez.uk for questions, complaints or claims.

These terms govern the website and Vybez services. By accepting them when creating an account, you agree to these terms and the Community Guidelines, Marketplace & Payments Policy and Wallet Information applicable to the features you use. The Privacy Policy explains data processing; accepting terms is not consent to optional tracking or location sharing. Save a copy of the version you accept. Mandatory legal rights take priority.

2. Eligibility and account security

The service minimum age is 17. A higher local legal age or feature-specific age requirement applies where relevant. This does not mean the service is adults-only: users aged 17 receive the protections owed to children. Do not give a false age or evade age checks. You must have legal capacity and any legally required permission to enter a transaction. Payment and payout providers may require you to be 18 or older and to complete their identity checks.

Provide accurate account information, use only accounts you are authorised to use and protect your sign-in credentials. Tell us promptly about unauthorised access. You are responsible for your own conduct, but are not automatically liable for activity caused by our security failures. Do not share passwords, one-time codes or wallet recovery phrases.

3. Licence and permitted use

We grant you a limited, non-exclusive licence to access the service for its intended purposes while you comply with this agreement. You retain applicable statutory rights to interoperability and other permitted uses. Do not circumvent security, impersonate others, scrape private data, introduce malicious software or interfere with the service. Our branding and software remain ours or our licensors’. No ownership is transferred.

4. Content you contribute

You keep ownership of your content. You give us a non-exclusive, worldwide, royalty-free licence to host, store, format, reproduce and display it only as needed to provide, secure and moderate Vybez according to your sharing choices. Necessary service providers may exercise this licence for those purposes. It is not a licence to sell your private messages or reuse your content in unrelated advertising.

You must have the rights and permissions needed to upload or broadcast content, including music, images and other people’s contributions. The licence ends when content is deleted, subject to necessary backup expiry, lawful retention and copies legitimately shared by others. We do not acquire ownership of your work. Report suspected infringement under our Copyright Policy.

5. Zero tolerance, reporting and blocking

Vybez has zero tolerance for objectionable content or abusive users. The Community Guidelines apply to profiles, posts, comments, livestreams, pods, direct messages, listings and other contributions. Illegal, exploitative, threatening or abusive activity is prohibited.

Users can flag content and accounts using Report, and use Block to stop unwanted interaction through the blocking controls. You can also report concerns to help@vybez.uk without an account. We commit to reviewing reports within 24 hours of receipt, removing content found to breach these rules and ejecting users confirmed to be abusive within that period. Credible urgent threats and child-safety concerns receive priority action without waiting for that deadline. Interim restriction may protect users while disputed facts are investigated. A report is not, by itself, proof of abuse.

We use proportionate content restrictions and moderation measures, provide reasons where lawful and safe, and allow appeals, including against permanent bans. The reporting and appeal procedure is in our Community Guidelines.

6. Marketplace relationships

For a user-to-user listing, the sale contract is between the identified seller and buyer. Unless an offer expressly identifies Vybez as the seller, we supply the platform, not the listed goods. Sellers are responsible for truthful descriptions, lawful goods, delivery and their applicable refund obligations. Buyers must pay the agreed price and provide accurate delivery information.

A seller must disclose whether they act as a trader or private individual. A business must not present itself as a private seller. We remain responsible for our own services, representations, payment obligations and legal duties. Calling Vybez an intermediary does not remove responsibility imposed by law or change the actual merchant-of-record arrangement.

7. Purchases, gifts and creator earnings

Prices, currency, taxes, delivery charges and any platform fee must be shown before you commit. Physical goods use the external processor identified at checkout. Digital gifts, tokens and paid digital benefits in the iOS app use Apple In-App Purchase under the applicable Apple rules. Apple Pay is a card-payment method and is not Apple In-App Purchase.

Virtual gifts are digital effects, not ownership of cryptocurrency or a promise of cash repayment. Purchased tokens are not a bank deposit or a transferable investment. Any creator earnings are a separate contractual entitlement under the disclosed creator terms, not an automatic right to redeem purchased tokens. No fixed payout percentage or settlement time is promised by these terms. See the Marketplace & Payments Policy.

8. Wallets, location and third parties

Wallet features are subject to the Wallet Information page and the terms of the wallet provider. Never share a private key or seed phrase with Vybez. A balance display is not a guarantee of value, final settlement or recoverability.

Friend-location sharing is optional. Only share your own location with people you trust, respect others’ choices and do not use location data to stalk or monitor anyone without consent. Your device permission alone should not be treated as consent to publish your location to every user. The Privacy Policy describes the actual recipients and retention.

Third-party services may have separate terms. You must comply with applicable third-party terms, including your network-service agreement. Those terms do not remove rights you have against Vybez.

9. Restriction, termination and deletion

We may remove content or restrict or suspend access where reasonably necessary to address a breach, legal obligation, security risk or harm. Serious or repeated abuse may result in permanent removal. We will explain the reason and available appeal route unless disclosure would be unlawful or undermine safety or an investigation. We will consider relevant context and lawful expression.

You may stop using Vybez and request account and personal-data deletion using the Account & Data Deletion page. Uninstalling the app does not delete an account or cancel an Apple subscription. Necessary transaction or safety records may be retained for a documented lawful purpose. Account closure does not extinguish existing valid orders, refunds or earned amounts; these must be reconciled fairly.

10. Service standards and responsibility

We must provide our services with reasonable care and skill. We cannot promise uninterrupted access, that every user is genuine, or that every listing is accurate. We take responsibility where required by law, including for foreseeable loss caused by our breach or negligence.

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded. There is no blanket waiver for payment errors, privacy breaches or our statutory online-safety duties. We are not responsible for loss caused solely by an independent user where we have not breached our own obligations. We do not impose a general consumer indemnity.

11. Complaints, changes and applicable law

Send service complaints to help@vybez.uk, with the account or order reference and the outcome you seek. Safety appeals follow the Community Guidelines. We will explain the outcome and applicable further routes. Complaints do not prevent you seeking a court remedy or contacting a regulator.

Material changes will be explained in advance with reasonable notice, except urgent legal or security changes. They apply prospectively and will not retroactively change an agreed purchase. Where consent or fresh acceptance is legally necessary, we will obtain it. You may stop using the service if you do not agree.

These terms are governed by the law of England and Wales. Consumers retain mandatory protections and access to the courts available in their home jurisdiction, including Scotland, Northern Ireland and applicable EU jurisdictions. No mandatory private arbitration or class-action waiver is imposed.

12. Apple app licence

These service terms do not replace the licence applicable to an App Store download. Unless a completed custom EULA is supplied with that app in App Store Connect, Apple’s Standard Licensed Application End User Licence Agreement applies to that download. Apple is not a party to user-to-user marketplace sales. Vybez provides support at help@vybez.uk. Mandatory consumer rights remain unaffected.

Read Apple’s Standard EULA